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Solutions for a New Benefits Era

Campaigns & Marketing

Employee benefits are not on-size-fits-all, and your benefit communication strategy shouldn’t be either.
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Digital Solutions

Digital benefits experiences that simplify the complex.
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Print Solutions

Tangible tools that drive confident benefit decisions.
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Award Winning Design and Customer Service

Platinum Award

Hermes Awards

Gold Award

Hermes Awards

Platinum Award

DotCOMM Awards

Gold Award​

DotCOMM Awards

2026 NPS Score

Net Promoter Score

88 out of 100

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2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS