Communication Partners, Inc. Privacy Policy

Communication Partners, Inc. ("CPI," "our," "us" and "we") has created this privacy policy in order to communicate our commitment to the privacy of information provided to us by our clients and their employees. We understand the nature of the information entrusted to us and acknowledge that maintaining the privacy of such information is of the highest importance to our clients and their employees. The following discloses our information gathering and dissemination practices for our Site, ("Site"), and our services, as described in our Proposal Agreement ("Agreement").

How We Use Information Collected

We collect, use and disclose the following types of information in the following ways, subject to the Exceptions section, which follows below:

Client Contact Information

When clients and prospective clients contract for Services or inquire about Services offered by CPI, we ask them to provide us with client contact information, some examples of which are the client's name, address, number of benefit-eligible employees and type of industry. We use client contact information to provide information to clients and prospective clients regarding our Services and to maintain a record of inquiries regarding our Services. We will also send clients and prospective clients email messages using client contact information in the following circumstances:

  • Explain the features of our Service
  • Notify clients and prospective clients of Service promotions
  • Communicate with clients about their use of our Service

We do not share client or contact information with any other entities or organizations.

Information About Employees

When our clients utilize our Services to manage and communicate employee information on behalf of their employees, they provide us with information typically provided by an employee to an employer's Human Resources and/or Payroll departments. Such information often includes the employee's name, address, social security number, title, salary, date of hire, benefit elections and information regarding an employee's dependents. We use the information provided to deliver Services to our clients and their employees. Unless directed by our clients, we do not share employee information provided by our clients with anyone. When directed by our clients, we communicate employee information to third party service providers such as payroll service organizations, insurance companies and third party administrators, among others.

User Identification/Personal Identification Numbers (PIN)

Our Service requires employee users of clients to provide us with user identification and a PIN, which we will use to verify employee identity and for our internal use in maintaining your employer account.

IP Address

We gather user IP addresses when clients and their employees use our Service and BenefitElect Enrollment Site. We use IP addresses to help diagnose possible interruptions of service and administer our Service and Site.


Cookies are small files created by Sites, including our Site and Service, identifying the user of the Site. We utilize cookies to manage each user session with our Services to ensure proper identification of the user during each use of our Service. We do not store cookies beyond such interaction. If you choose to, you can set your web browser to reject cookies from our Service. However, rejecting cookies from our Service will prevent your use of our Service.

Service Activity Logging

Our application has the capability to monitor all of your actions while using our Service and report those actions to us. We utilize this information to understand the use of our Services to diagnose problems and enhance the features and functionality of our Service. We do not disclose such information to anyone, including our employer clients or their employees.


Except as described above, we will not otherwise use or disclose any personally identifiable client or employee information, except to the extent necessary: (i) to correct technical problems and to technically process your information; (ii) to protect the security and integrity of the Site and our Service, including without limitation to enforce our Proposal Agreement with you; (iii) to protect our rights and property and the rights and property of others; (iv) to take precautions against liability; (v) to respond to claims that your information violates the rights or interests of third parties; (vi) to the extent required by law or to respond to judicial process; or (vii) to the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety, as applicable.

You understand and agree that technical processing of your information is and may be required (a) to send and receive messages in your use of the Service; (b) to conform to the technical requirements of connecting networks; (c) to conform to the limitations of our Service; and (d) to conform to other, similar technical requirements.

Storage of Information

We store client and prospective client information for up to seven (7) years for business purposes. We store employee information during the term of a customer's Proposal Agreement and for up to ninety (90) days after termination of such Proposal Agreement, after which, all employee information is automatically deleted from our systems.

General Information

Links to Other Sites

Our Site contains links to other Sites. We are not responsible for the privacy practices or the content of other Sites.


Our Site uses firewall technology as a standard Internet security measure to prevent the loss, misuse and alteration of the information under our control. Our web servers are located in a high security and high availability co-location facility professionally managed by a third party vendor.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes on our Site so our users are always aware of what information we collect, use and disclose. If at any point we decide to use or disclose information we have collected in a manner different from that stated at the time it was collected, we will notify our clients by way of an e-mail.

Contact Information

If you feel that Communication Partners, Inc. is not abiding by its posted privacy policy, you should contact the President at:
Communication Partners, Inc.
132 Crowell Way, Suite 100
Bend, OR 97702
Tel. 541-323-1207